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Bilingual Road Side Assistance Representative - Welland, ON

compensation: To be discussed.
employment type: full-time

As a Bilingual Road Side Assistance Representative, you will demonstrate professionalism, a sense of urgency, and empathy while answering inbound calls on roadside assistance, general inquires on membership, benefits, and enrolment. You will focus on helping customers in need and communicate the value of the Road Side Assistance Program.

What makes you unique
  • You have an outstanding customer service and verbal communication skills
  • You are energetic with a drive to succeed
  • You are quick thinking and a problem solver ​​​​​
What you'll do:
  • Provide exceptional customer service
  • Communicate the value of the Road Side Assistance program to customers.
  • Upholds quality standards, focusing on accurate and timely delivery of services
  • Receive and manage 50 to 60 calls per day.
  • Demonstrate patience, understanding, and empathy
What will you bring:
  • Passion for driving an exceptional customer experience
  • Positive and enthusiastic attitude
  • Minimum of 1 year of customer service experience
  • Active listening and professional verbal communication skills
  • Willingness to learn
  • Effective time management and task prioritization
  • Relates well to all kinds of people. Able to build and maintain professional relationships.
High school or equivalent (Preferred)

  • Customer Service: 1 year (Required)
  • Call Center: 1 year (Preferred)
Salary: $17.74/hr

  • Employee focused organization.
  • Takes good care of their employees
  • Career growth opportunity
  • All training included
About Mindfield: Our purpose is to help great people find jobs they love with employers who care. Since 2005, we've connected over 100k Canadian job seekers with a new opportunity. We provide permanent recruiting solutions for hourly job seekers across a variety of industries such as Light Industrial, Call Centre, Retail, Grocery and Food & Beverage. Our team delivers screened candidates from our proprietary database through simplified technology built for today's Hiring Manager. Mindfield is committed to celebrating our diversity and inclusiveness within our team, our communities and the partners we support.
To learn more about how Mindfield can help your company find your next great employee, please visit www.mindfieldgroup.ca

We are an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, if you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.


  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7380622359


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